Aggression

Aggression scares the crap out of most of us, any kind of aggression. Verbal, physical and psychological aggression is what we encounter each and every day on each and every shift. We attempt to teach staff how to handle aggression in terms of maintaining safety for others and ourselves. Yet we, ourselves, sometimes can never find a way to confront aggression in a way that makes us feel comfortable.
Aggression brings up all kinds of feelings for us. Most of which are fear and pain based making intervening at times problematic at the very least.
Now we must face our own fear when dealing with out of control or escalating people before we can help them to regain control. That is what we do day in and day out.